Submit a warranty claim and we file it with the manufacturer's service division for you. You can also open a work order directly in the factory portal at workorder.rippa.com. The warranty is issued by the manufacturer and approved parts ship from the manufacturer's parts warehouse; the dealer does not supply warranty parts.
Claims are reviewed against the published warranty terms. Do not disassemble or repair the machine before the claim is reviewed, and keep your maintenance records on hand.
Use the claim form on this page and we submit it to the manufacturer's service division, or open a work order yourself at workorder.rippa.com. You can also call (804) 499-2129 or email zach@rippa-sales.com. Approved parts are shipped by the manufacturer, not stocked by the dealer.
Model, serial number, hour meter reading, a description of the fault, photos and video of the failed part, and your maintenance records.